It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Prescriptions are processed in the order they are requested. To allow time for necessary checks to be made we need 3 full working days (72hours) to issue prescriptions (please note this does NOT include the time for the pharmacy to dispense your items). We suggest you aim for a period of 1 week between putting in your request and collecting your medication, so please order when you have 7-10 days’ supply left.
Your Repeat Medication
With the agreement of your GP you can get further supplies of regular medicines without having to be seen by a doctor every time.
Requests must be made in writing to avoid misunderstandings and mistakes. We cannot accept faxed or telephone requests as they may be unclear and result in error and telephone requests mean phones are blocked to urgent callers.
It is best to use the computer-printed counterfoil which is attached to your prescription and which can be easily reprinted at reception if you mislay it. This form shows all items which are currently authorised. You need to tick the items you require. You do not have to order every item every time, for example if you only take one item occasionally, but please try to order no more than once a month.
If you forget to request a repeat prescription
If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.
Help with NHS Costs
If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.
How to order your medication
You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post (please allow extra time for any possible delays with the postal service).
Your prescription can be sent to, and collected from, a local pharmacist such as Co-op, Bridgmans and Lloyds. You must notify both your designated pharmacist and us.
We cannot accept faxed or telephone requests as they may be unclear and result in error and telephone requests mean phones are blocked to urgent callers at the Practice.
Hospital and Community Requests
When you are discharged from Hospital you should normally receive seven days supply of medication.
On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.
Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request.
The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.